Welcome to Clear Energy Solutions (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data transparently and securely.This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, clear-energysolutions.com, or engage with our commercial energy brokerage and consultancy services.
1. Who We Are Clear Energy Solutions is a trading name of: Clever UK Energy Solutions Ltd Company Number: 08839605 Registered Office: 14 Horseshoe Close Wimborne BH21 2UL United Kingdom
Office Address: Business Box 3 Oswin Road Braunstone Leicester LE3 1HR United Kingdom
For the purposes of UK data protection law, we are the data controller of your personal data.
2. What We DoClear Energy Solutions provides: Commercial energy switching servicesBusiness electricity comparison Business gas comparison Commercial utility procurementEnergy brokerage consultancy Business energy contract management We work exclusively with businesses in the United Kingdom.
3. Information We Collect
We may collect, store, and process the following personal and business information: Identity Data Full name Job title Company name Contact Data Business email address Telephone number Business address Postcode Business Energy Data Current supplier details Meter numbers Usage and consumption data Billing information Contract renewal dates Copies of business energy bills Technical Data IP address Browser type/version Device information Operating system Referring website Website behaviour data Marketing Data Marketing preferences Consent records
Email engagement statistics Recruitment Data
Where you apply for employment: CV/resume Employment history Qualifications Cover letters Contact details Call Recording Data We record telephone calls for: Staff training Quality assurance Compliance Complaint resolution Fraud prevention
4. How We Collect Data
We collect data through: Website contact forms Quote request forms Email communications Telephone conversations Call recordings Cookies and analytics technologies Recruitment submissions Third-party referrals and suppliers where lawful
5. Lawful Basis for Processing
Under UK GDPR, we process personal data under the following lawful bases. Contract Processing required to: Provide business energy quotations Manage supplier switches Support account management Legitimate Interests
For: Business development Customer support Internal administration Fraud prevention Service improvement Call monitoring Consent Where required for: Email marketing Cookies and tracking technologies Certain analytics and advertising technologies Legal Obligation To comply with: Tax obligations Financial regulations Anti-fraud requirements Regulatory obligations
6. How We Use Your Information
We use your information to: Provide commercial energy comparison services Arrange business gas and electricity contracts Compare supplier pricing Contact you regarding quotes or renewals Improve website performance Conduct analytics and reporting Send marketing communications Manage recruitment applications Monitor compliance and quality assurance 7. Sharing Your Information
We may share your data with: Energy Suppliers To obtain quotations, contracts, and switching services. CRM Providers to manage customer relationships and enquiries.
Marketing Platforms Including: Google Analytics Google Ads Meta Pixel HubSpot Mailchimp Call Recording Providers For training, compliance, and quality monitoring. Professional AdvisersSuch as legal, accounting, and compliance advisers. We do not sell personal data.
8. International Transfers
Although we operate within the UK, some software providers may process data outside the UK.
Where international transfers occur, we ensure appropriate safeguards are in place, including:UK International Data Transfer Agreements Adequacy regulations Standard contractual clauses where required
9. Data Security
We implement appropriate technical and organisational security measures including:
Secure servers Encrypted communications Access controls Password protection Staff training Limited access permissions Supplier due diligence
10. Data Retention
We retain personal data only as long as necessary. Typical retention periods: Customer enquiries: 6 years Contractual records: 6 years Call recordings: up to 12 months (unless needed longer) Recruitment data: 12 months
Marketing records: until unsubscribe or withdrawal of consent Retention may vary where legally required.
11. Your Rights
Under UK GDPR, you have rights including: Right of access Right to rectification Right to erasure Right to restrict processing Right to object Right to data portability Right to withdraw consent
We may contact businesses regarding:Commercial energy renewal opportunitiesBusiness gas and electricity savings Utility procurement opportunities Industry updates
You may opt out at any time by: Clicking unsubscribe Contacting us directly
13. Cookies
Our website uses cookies and tracking technologies. These may include: Essential cookies Analytics cookies Advertising cookies Functional cookies
Third-party cookies may be set by: Google Analytics Google Ads Meta Pixel Users can manage cookie preferences via our cookie banner. A separate Cookie Policy may also apply.
14. Recruitment
If you apply for employment with us, we will process your application information solely for recruitment and hiring purposes. Unsuccessful candidate data may be retained for up to 12 months unless deletion is requested earlier.
15. Complaints
If you are unhappy with how we process your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO). Website: https://www.ico.org.uk Telephone: 0303 123 111316.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically.Updates will be published on this page with a revised “Last Updated” date.18. Contact Us
Clear Energy Solutions A trading name of Clever UK Energy Solutions Ltd
